Setting Up Direct Payments: A Detailed Guide
First a Social Worker must complete an “Assessment of Need”. The assessment will
involve a discussion of what your needs are and how best to meet them. The Social
Worker will want to gain as full a picture of your needs as possible so it may be
helpful to prepare for this in advance to ensure that you are correctly assessed;
e.g. you may wish to write a list of tasks that you have difficulties with.
If you are already receiving community care services from the local authority
then you can contact your Social Worker to discuss the option of receiving services
via direct payments. If there has been no contact with Social Services before, then
the local authority will need to be contacted to request a Social Worker, who will
establish your eligibility, to complete the assessment.
In Carmartheshire, please contact Careline+ on 01267 224466
In Pembrokeshire, please contact the Contact Centre on 01437 764551
In Ceredigion, please contact the Social Care and Health Team on 01545 574 000
In Newport, please contact the Social Services Team on 01633 851445
In Bridgend, please contact the Social Services Team on 01656 643643
If you are eligible to receive community care services, direct payments will be offered as
an option in meeting these needs. However, it is important to remember that the Local Authority
will decide whether or not direct payments will best meet your needs.
The local authority will conduct a financial assessment which looks at the income
and savings of the person needing the service. It is possible not have to pay anything
towards your care but, if you are assessed as needing to pay a contribution, this is
currently capped at £80 per week in Wales.
If you choose to receive direct payments a referral will be put through to the
Direct Payments Team
at Diverse Cymru. A support worker will be allocated to you and will contact
you within 2 working days to arrange to meet with you and explain the direct payments
process and our available services.
Your support worker can offer advice and guidance in setting up a direct payments
bank account. They can also help you identify how best to use direct payments to meet
your needs, but it is entirely your choice as to whom you wish to purchase support from.
If you want to hire a personal assistant the support worker can help with recruitment
by devising a job description based on the assistance you require, advising you on where
to place advertisements for the position and can provide support with setting up and
attending the job interviews. They can also produce a budget sheet and advise how much
it is possible to pay the personal assistant whilst also ensuring that ongoing costs are
taken into consideration.
If you want to purchase services from a care agency but have not chosen which, the
support worker can assist with this process and can advise you on questions to ask
agencies when trying to establish which agency to purchase services from.
After the initial meetings, you and your support worker will maintain regular contact
in order to provide any further advice and ongoing support.
Direct payments will be deposited into your direct payments account every 4 weeks.